Product and compatibility
Tell us the monitor you are considering and the exact model of the laptop, phone, tablet or console you plan to connect.
GetMi support
Find the right next step.
Choose the topic that matches your question, review the quick checks, then send us the details we need to help.
How we can help
Start with your topic.
Clear information helps us respond more usefully, especially for compatibility checks, order updates and technical issues.
Order, shipping and returns
Include your order number, delivery country and the reason you are contacting us so we can review the correct next step.
Technical support
Share the monitor model, connected device, cable type and a clear description of what you see on screen.
Quick checks
Try these before contacting support.
No signal
Confirm that the source port supports video output, reconnect the cable, select the correct monitor input and provide external power if needed.
Touch not working
Confirm that the monitor supports touch and that a USB data connection is present. Touch behavior can vary by operating system.
For orders of 20 units or more, use the dedicated For Business inquiry form so we can help with model selection, quantities and delivery planning.
Send a message
Tell us the details.
For compatibility and technical support, including the exact device model helps us check the connection path before we reply.