Refund policy
Return and Refund Policy
Last updated: June 3, 2026
Thank you for shopping with GetMi. This Return and Refund Policy explains when and how you can request a return, refund, exchange, or warranty service for products purchased from www.getmipc.com.
1. Return window
You may request a return within 30 calendar days after your order is delivered.
To be eligible for a return, the product must be in good condition, with its original packaging, accessories, cables, manuals, labels, and proof of purchase. Products that are damaged by misuse, accident, liquid exposure, unauthorized repair, or normal wear and tear are not eligible for return as unused merchandise.
2. How to request a return
Before sending anything back, please contact us at getmilaptop@get-mi.com with:
- your order number;
- the email address used for the order;
- the product name;
- the reason for the return;
- photos or videos if the product is damaged, defective, or incorrect.
If your return is approved, we will send return instructions and a return address. Please do not ship products to us without approval, because unauthorized returns might not be accepted or processed.
3. Return shipping
For ordinary returns, including change-of-mind returns, duplicate orders, or ordering the wrong item, the customer is responsible for return shipping costs and for choosing a tracked shipping method.
If the product is defective, damaged on arrival, or not the item you ordered, GetMi will help resolve the issue by repair, replacement, refund, or return instructions at no extra cost where required by applicable law.
4. Inspection and refunds
After we receive and inspect the returned product, we will notify you whether the return is approved. If approved, your refund will be issued to the original payment method.
Refunds are normally processed within 5-10 business days after the return is approved. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.
Original shipping fees, expedited shipping fees, duties, taxes, and payment-processing fees are non-refundable unless the refund is required because of our error or required by applicable law.
5. Exchanges
If you need an exchange, contact us at getmilaptop@get-mi.com. Exchanges are subject to product availability. If the replacement item is unavailable, we may offer a refund or another reasonable solution.
6. Damaged, defective, or wrong items
Please inspect your order when it arrives. If the product is damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery with photos or videos showing the issue and the packaging.
We may ask you to complete reasonable troubleshooting steps before approving repair, replacement, or refund for electronic products.
7. Items that are not eligible for return
The following items are not eligible for return unless they are defective or the law requires otherwise:
- products outside the 30-day return window;
- products without proof of purchase;
- products with missing accessories, altered serial numbers, or removed labels;
- products damaged by misuse, accident, liquid exposure, unauthorized repair, modification, improper installation, or normal wear and tear;
- clearance, final sale, refurbished, open-box, or accessory-only items if they were clearly marked as such before purchase;
- software, digital items, gift cards, and downloadable content.
8. Order cancellation
You may request to cancel an order before it has shipped by contacting getmilaptop@get-mi.com. If the order has already shipped, it will be handled under this Return and Refund Policy.
If we cannot ship your order within the time promised at checkout or on the product page, we will notify you and give you the option to accept the delay or cancel the order for a refund, as required by applicable law.
9. Limited warranty
GetMi products include a 12-month limited warranty from the delivery date unless a different warranty period is stated on the product page.
The limited warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accident, liquid exposure, improper power supply, unauthorized repair, modification, cosmetic wear, consumable parts, or use outside the product instructions.
Warranty service may include troubleshooting, repair, replacement, or another reasonable remedy. Proof of purchase may be required.
10. Contact
For return, refund, or warranty questions, contact us at:
GetMi
Website: https://www.getmipc.com
Email: getmilaptop@get-mi.com
WhatsApp: +86 19806765027
Business address: 3rd Floor, Building 5, Gonglian Fuji Innovation Park, No. 58 Ping'an Road, Dafu Community, Guanlan, Longhua District, Shenzhen, China