Warranty & After-Sales Service Policy

At GetMi, we are committed to providing reliable after-sales support for our customers and partners worldwide. Our service policy is designed to help customers use GetMi products with confidence and support distributors in serving their local markets efficiently.

Warranty Period

GetMi products are covered by the following warranty terms from the date of purchase or delivery:

  • Complete device warranty: 12 months, excluding the battery.
  • Battery warranty: 6 months.

Long-term partners or distributors with qualified purchase volumes may receive additional warranty support according to confirmed cooperation policies or written agreements.

Warranty Coverage

During the warranty period, if a product fails due to material defects, manufacturing issues, or product quality problems, GetMi will provide free repair service after technical confirmation.

Warranty coverage may include quality-related issues involving the motherboard, display, keyboard, ports, factory hardware configuration, or other functional failures confirmed by GetMi.

Non-Warranty Coverage

The following situations are not covered by free warranty service. GetMi may provide paid repair service or spare parts support when available:

  • Damage caused by improper use, dropping, impact, water damage, compression, unauthorized disassembly, modification, or misuse.
  • Products beyond the warranty period.
  • Failures caused by third-party repair, non-original parts, or unauthorized modification.
  • Products with removed, damaged, altered, or unreadable serial numbers, warranty labels, or tamper-proof labels.
  • Damage caused by improper transportation, abnormal operating environment, natural disasters, or force majeure events.
  • Normal wear and tear, scratches, aging, color difference, or consumable loss caused by daily use.

For human-caused damage within the warranty period, GetMi may provide repair support and may waive labor charges depending on the actual situation. Required spare parts or material costs may still apply.

After-Sales Service Process

  1. Submit a Service Request
    Customers or distributors contact the GetMi sales or after-sales team and provide the product model, serial number, purchase information, fault description, and relevant photos or videos.
  2. Initial Review
    GetMi reviews the submitted information, confirms the warranty status, and determines whether the issue qualifies for free repair service.
  3. Repair Confirmation
    If the issue is covered by warranty, GetMi will provide repair instructions. If paid repair is required, GetMi will provide a quotation before proceeding.
  4. Product Shipment
    Customers or distributors should pack the faulty products properly and send them to the designated GetMi repair location as instructed.
  5. Inspection and Repair
    After receiving the product, GetMi will register, inspect, repair, and conduct quality checks to confirm that the product functions properly.
  6. Return and Follow-Up
    Once the repair is completed, GetMi will notify the customer or distributor and return the product or provide repair records according to the agreed arrangement.

Data Notice

Before sending any product for repair, customers are responsible for backing up important data. Repair service may involve system reinstallation, hardware testing, component replacement, or factory reset. GetMi is not responsible for data loss during the repair process.

Service Notes

After-sales service policies may vary by country or region due to local laws, sales channels, order terms, and cooperation agreements. The final service terms shall be subject to the applicable local policy, purchase order, contract, warranty card, or written confirmation between both parties.

GetMi
Reliable products. Responsive support. Long-term partnership.